Major changes in SEM made waves
throughout 2018 and are redefining nearly every aspect of paid search marketing.
There were a number of momentous shifts, nearly all with a common thread of
more automation and machine learning.
Google Ads: New brand
name, new UI – The name change from AdWords to Google Ads is indicative of
the fact that keyword selection plays a lesser role in paid search marketing
than even a year ago, but more broadly the name change reflects the platform’s
growth from one created for text ads to one that now includes dozens of ad
formats across Search, YouTube, Gmail, Maps and a network of partner sites and
apps. With the new interface, we lost some things such as Display Planner and
gained a YouTube reach planner, notes and the ability to make changes from the Overview
page in addition to other new features.
Responsive Search Ads – RSA are part of the continuum of
letting machine learning models do the work of ad creative optimization. Some
of the initiatives that have come before it: dynamic search ads, automated ad
suggestions and Google efforts over the past years to get advertisers to give
up manual A/B testing and add at least three ads per ad group. An ad strength
indicator and somewhat more extensive reporting for RSA were introduced in
August. Same month, Google said it would soon roll out RSA to more languages
and in the meantime extend the extra character benefits of RSA to text ads for everyone. This fall, Bing added
support for the third headline and second description in text ads, including
the ability to import the longer ads from Google.
Exact Match – As with ads more machine learning was injected into
keyword-to-query matching in 2018 with the inclusion of same meaning words in
close variants of exact match keywords. The match type lost its literal meaning
and forced marketers to rethink how they use match types altogether.
AI-powered insights – Google and Bing have dedicated significant resources
to developing much more robust recommendation engines in their interfaces. Bing
introduced a competition tab, performance insights and location recommendations
that highlight performance changes and competitive pressures, all delivered
with machine learning. Google also continues to iterate on the data
visualizations available from the overview page. The goal is to spend less time
downloading and analyzing spreadsheets and more time focused on strategy and
creative tactics.
AI-powered bidding – The manual bidding option is now buried below a
growing list of machine learning driven bidding strategies, including ECPC. On the
smart bidding front, Google introduced Target Impressions share, Pay for
Conversions in Display Campaigns when Target CPA is the bidding strategy and
rolled out Smart Bidding for search partners. Bing introduced Target CPA and
Maximize Conversions bidding strategies.
Audiences: LinkedIn data for Bing, MSAN and more – Bing
launched the Microsoft Audience Network (MSAN) which encompasses native ad
inventory on MSN.com, Microsoft Outlook and the Microsoft Edge browser, as well
as syndication partner for what are now called Microsoft Audience Ads. It uses
AI for ad delivery optimization and uses data from the Microsoft Graph for
audience targeting, including web and search activity, demographic and consumer
behavior activity and select LinkedIn profile dimensions. In October, Bing also
made LinkedIn categories of company, job function and industry available for
targeting in search and shopping campaigns in the US.
Universal Automation vs. Hybrid Management – Google
introduced goal-optimized Shopping campaigns, Smart Campaigns for
small businesses and Local campaigns for driving in-store traffic. With
Smart Campaigns, everything from ad creation, audience targeting, ad delivery
across Google channels and soon landing page creation are automated based on
the advertiser’s goal. Goal-optimized Shopping campaigns employ machine
learning to automatically optimize ad delivery to achieve the defined
conversion goal value, such as revenue or return on ad spend (ROAS). It also
combines dynamic remarketing and standard Shopping in one campaign to deliver
an ad across Google properties and the Google Display Network. For Local
campaigns, advertisers set a budget, and the ads are generated automatically
based on ad creative elements from the advertiser and their location
extensions. Google automatically optimizes ad delivery across Search, YouTube,
Maps and websites and apps in its ad networks.
Based on the trajectory of
automation in ads and exact match, this hybrid approach has the potential to
spell the end of manual control of match types (except negatives), bid
modifiers, geo-targeting and other tools we use for campaign
management. This doesn’t mean people will be erased from the equations and
certainly not in 2019 but it will require SEM specialists to adopt a very
different mindset. We have to embrace machine learning as a tool that helps us
find opportunities that are imperceptible through traditional techniques.
New Inventory Locations and Surfaces – There were a number of new
surfaces for ad formats that opened up in 2018. Bing’s native ads extending
across the Microsoft Audience Network is just one example. In November, Google
made AMP Story ads available to all publishers, and there are now
more than 100 ad tech vendors with AMP integrations. Hotel deals from Google
Search are now featured on the Benefits tab of the new Google One cloud
storage app (for Android only at this point). Expect to see more
promotional opportunities. Google said more promotions from the Google Store
and Google Express benefits and more will eventually be featured on the tab. Google
has also been testing native ads in the Discover Feed (originally
Google Now) on the front page of the Google app. It’s a limited whitelist test
for now, but could open up more native inventory in a prominent location.
Connected TV advertising is
growing rapidly, and YouTube says more people are streaming it on their
televisions. This fall, “TV screens” became the latest device type for
video and display campaigns in Google Ads. Eligible display and video campaigns
are running on TV screens by default now, and can be managed with bid
modifiers. Expect to continue hearing much more about connected TV advertising
in 2019.
Amazon Ads – The Google - Amazon face off started with where
consumers start their product searches. Now it’s extending to search and other
advertising. Amazon was declared the third-largest digital ad seller in
the US by eMarketer in September, (far) behind Google and Facebook. Its ad
revenue is expected to increase by 50 percent per year through 2020, which
would put its market share at 7.0 percent, up from 4 percent currently. In our Amazon
Advertising Forecast 2019, 80 percent of Amazon advertisers said they plan to
increase spends in 2019, with 30 percent saying they’ll shift some budget from
search.
Google’s strategy to counter
Amazon’s encroachment into product search is to partner with retailers. It
debuted Shopping Actions in March to address three key challenges on
the e-commerce front: (1) how to make mobile shopping from its properties like
Search faster; (2) how to maintain market share for product search in a
splintering mobile landscape of apps and digital assistants; and (3) how to
compete against Amazon. Shopping Actions runs across Search, any Google
Assistant-enabled devices, Google Express (which includes Shopping ads
that now feature blue shopping tags instead of parachutes), and features a
universal shopping cart and a Google-hosted checkout when users save their
payment information in their Google accounts.
2018
is kind of a turning point in terms of SEM I think. “Keywords aren’t gone, but
they’ve been greatly depreciated.
SEM in 2019 is going to be much closer to modern programmatic than it is to the
‘enhanced’ era.