Why Marketers should focus on Indian Language Content

English once dominated the Internet in India, but not anymore. According to the 2001 census, there are more than 1.600 dialects spoken in India, with 22 official languages recognized by the government. Interestingly, only 8% Indians read English language newspapers while others prefer consuming news in their local language. Clearly, these regional languages are now taking center stage, and the Internet too is transitioning into a diverse amalgamation of Indian languages.

According to a recent Google – KPMG report, India has 234 Million Indian language users online while only 175 Million are English language users. The Indian language user base is poised to account for 75% of India’s Internet user base by 2021. These projections are set to have a profound impact on the existing and future content on the Internet, where a paradigm shift is now imminent.

Rapidly growing Internet penetration, affordable mobile data connections and improving digital literacy have appeared as the key drivers for the growth of Indian language content within the Internet ecosystem. It is interesting to note that apart from digital content platforms, several chat applications, online government services, digital payment services, classified ad platforms and e-tailing platforms are witnessing a steadily growing Indian language user base. Currently, 68% Internet users feel that Indian language content is more reliable than English.

However, there is a huge gap between the demand and supply of quality Indian language content across categories from digital news to online payment platforms. 60% Internet users claim that limited Indian language content acts as a major obstruction in the adoption of online services. Therefore, Internet based enterprises are losing out on a lot of businesses and have a untapped client base. In fact, Indian language content drives almost twice the engagement and exponentially increases the reach of online content. So, the transition from English to Hindi languages will benefit content creators as well as brand managers experts for SMEs.

As brands comprehend the persuasion power of Indian languages, regional content is increasingly being leveraged to increase brand recall through vernacular based digital advertising. Additionally, Indian language users find it challenging to read product descriptions and reviews in English. Research suggests that the share of digital advertisements in Indian languages is set to increase from 5% to 35% by 2021. This proves to be a massive opportunity for SMEs.

90% of new Internet users over the next five years are projected to be Indian language users. Government is planning to propagate digital literacy among 60,000 rural households by 2021. The adoption of Indian language content across categories such as entertainment, news, online shopping and digital payments will consequently skyrocket. Business will continue to capture a larger share of consumers by giving them access to quality Indian language content.

This shift in the Indian language consumption trends within the Internet will push e-commerce firms, digital entertainment platforms, online payment platforms and other Internet based players to continually invest in creating content that covers the most consumed regional languages. The creation of vernacular based content will lead to higher internet inclusion, especially among the rural population in India and hasten India’s journey towards becoming a truly digital country.

India's Internet Language Tree

Large Digital Platforms such as Google, Microsoft, YouTube and Facebook have stepped up their efforts to engage the non-English speaking Internet user by speaking in multiple tongues for a few years now. However entertainment is still the driving force behind much of the user engagement. Now many are looking at ways to lock in the next wave of Internet users with language support for critical services, thereby increasing user stickiness and brand engagement on their platforms.

Nearly 500 Million Internet non-users are likely to go digital if Internet is provided in a language of their choice. In the next four years, Marathi, Bengali, Tamil and Telugu speaking Internet users will form 30 per cent of the total Indian language Internet user base, according to a Google-KPMG report on Indian languages (2017).

Internet platforms are turning polyglots not just because they see the rising importance of tapping into a user base that exists far beyond the top tier cities, but also brands are looking to ride their services to expand the customer base or improve employee efficiencies. Cab aggregator Ola has implemented language localization across the board to an extent that around 80 percent of the drivers use the language in the vernacular format. Google recently rolled out support for a number of languages on their proprietary keyboard or G-board.

Social Media has played a key role in driving the language train. Facebook has been actively prompting users to post content in their local language for years now. YouTube is collaborating with content creators across major cities like Hyderabad and Mumbai through fan events and creative spaces in order to encourage regional content.

There are 300 regional language channels on YouTube in India with over a million subscribers mark. Almost 70% music and video streamed online, 50% of messaging service usage and 50% news consumption across the country is done in regional languages. Globally, China managed to achieve the highest number of Internet users by using Mandarin script content, so much so that Chinese is the second most popular language on the Internet after English. In contrast, Indic content accounts for barely 0.1 % of the worldwide Internet content.

The potential for brands across the spectrum, not just advertisers and entertainers is huge. At present, barely 15% ticket booking, 17% online job searching and 21% banking services consumed online is done in regional languages. This reflects the restrictions of access of such critical Internet service in Indic, which in turn is limited Internet penetration in rural India and amongst the economically weaker section. Out of 481 Million Internet users in India almost 335 Million consume online content in Indic languages.

Bengaluru based technology startup Reverie Language Technologies, which provides Language as a Service (LaaS) solutions notes that a user’s online journey starts with content consumption, followed by engagement, which is followed by transactions or conversions. When the number of transaction-users grows, businesses will start looking into providing them with relevant localized solutions to solve their pain points. With 200 Million rural users coming online this year, companies will have to take efforts to help these users navigate through the digital world.

SMEs to E-commerce platforms

Many small and medium enterprises (SMEs) have taken to e-commerce platforms to expand their reach, both in the domestic and global markets. According to a report, 50 Million SMEs in the country, at least three million, especially from smaller cities are already using e-commerce platforms. In coming years, the figure is likely to double and may touch 30 Million in five years.

Zeelplast Machinery was started with Rs. 50,000 in 2008. The company is based out of Ahmedabad. The fully automatic moulding machines manufacturing company was limited to supplying local areas, before it took to e-commerce. Now the company has evolved from strength to strength with its brand identity, marketing support and getting orders from across India.

According to a study conducted by Snapdeal and KPMG, nearly 85 percent of SMEs which adopted E-commerce believe it is a cost-effective medium for sales growth. It also claims SMEs actively adopting the internet for Business activity boast 51 percent higher revenue, resulting in 49 percent more profit and a seven percent broader consumer base than their offline counterparts.

Some E-commerce entities are also helping SMEs to procure raw material at affordable costs. This has emerged as a new line of business. Ahmedabad based tradohub.com is working in a similar way. It supports SMEs for buying raw material from international markets. Buying material from e-commerce platforms reduces the cost by six to eight per cent. This is helping SMEs to adopt e-commerce platforms which are beneficial for IoT and Indian Economy as well.